Cancellation / No Show Policy
A 48-hour notice is required for any appointment changes or cancellations. A cancellation fee of $100 will be charged for any no shows and for any changes or cancellations made within 48 hours of the appointment day and time.
We respect our Providers’ time as they are booked out weeks to months ahead, and we have a wait list. Last-minute cancellations do not allow us time to fill those gaps. We appreciate your understanding of our cancellation policy. This will allow the Glow team to continue to provide the highest quality service for you and future clients, as well as valuing our team members’ time.
By scheduling an appointment, you are agreeing to our cancellation/no-show policy and having a credit card on file.
We do not offer refunds on any services rendered. Aesthetic results are quite variable from person to person and while we do our best to achieve the desired outcome, it cannot be guaranteed. Clients are responsible for additional treatments needed to achieve desired results.
Retail Products: We do not offer refunds on products purchased. Defective products may be exchanged within 14 days for the same product.
No refunds on Gift Card purchases.